Orders & Shipping Questions

  • Can I change my order after its been placed?

    Once an order has processed, it's very unlikely we will be able to get to it in time to edit or change it. Please email support@viori.com to request a change just in case they might be able to get to it in time. If we are unable to change or edit it in time we can help you start the process for a...
  • Can I exchange my bars for a different one?

    If you’d like to exchange your bars for a different scent or product, we will allow you to exchange it as long as the bar is at least 75% intact. You will be responsible for the return shipping to send us back the products along with all the packaging. Please contact support@viori.com for exchang...
  • Can I purchase gift cards?

    If you would like to purchase gift cards, please contact support@viori.com. We do not have physical gift cards but can provide you a unique code for the amount desired that can be used on our website.
  • Can I return my order after I received it?

    We want to make sure you are happy and satisfied with your Viori products. If you are unsatisfied and would like to return your order, we will allow it as long as the bar is at least 75% intact. For return instructions, please contact support@viori.com so we can send you return instructions on wh...
  • How long does it take for my order to be processed?

    Once orders are placed, our goal is to ship them out by the next business day excluding holidays.
  • How much does shipping cost?

    USA - FREE USPS First Class and Priority, ships within 3 - 5 business days. Canada - All shipments are delivered duties paid (DDP). International economy ships within 8 - 14 business days. For most accurate shipping rates, place the products you want into your cart and click checkout for a ship...
  • I received the wrong items, how can I get this fixed?

    We are so sorry you received the wrong items and would like to get this fixed ASAP! Please send an email to support@viori.com including your order number and which items were missing or incorrect and we can get a replacement order in for you!
  • My bars arrived soft, melted or broken, what do I do?

    If the bars are soft upon arrival, we recommend letting them air dry for another 24-48 hours before using them. If they are slightly melted, we recommend placing the bars in the refrigerator for 5-6 hours to help solidify them again. If your bars are melted or broken beyond repair due to high tem...
  • Questions about Recurring Orders

    Can I cancel my recurring order? If you would like to cancel a recurring order, we need at least a 48 hour notice before the payment has processed to try and stop it. Please email your request to support@viori.com. If the order has not been processed (meaning your card hasn't been charged yet) o...
  • Shipping FAQs

    How can I expedite my shipment? Before ordering, please contact our support team at support@viori.com and provide us with your address. They will be able to tell you if we can get it shipped the same day and give you a quote for overnight or expedited shipping. We cannot guarantee we can make th...
  • Tracking FAQs

    My tracking number shows that my package is being returned to sender. What do I do? Once your order is shipped and you have your tracking #, it will be your responsibility to ensure that the package is received. If the post office attempts delivery several times without any success and sends it ...
  • What do i do if I wrote the wrong address on my order? Or my order is marked invalid address?

    We will do all we can to get your order to the correct address. If your order has the wrong address or an incomplete address please reach out to us via email support@viori.com and include the correct address on that order.
  • What should I do if my package is lost or stolen?

    Many times, the postal service delivery team will leave packages with neighbors or place it somewhere that's not visible from the street to minimize the chance of it being stolen. If you've checked everywhere and your tracking # shows it has been delivered but not there, please contact our team a...
  • Where is my order?

    If you have not received a tracking email within 1-2 business days after your order was placed, please contact our support team at support@Viori.com. Please provide us with your order # and name on the order so we can easily look up your order.
  • Who is responsible for paying customs fees, duties, VAT, GST and other taxes?

    For United States customers, there are no additional customs, duties, and taxes other than what is paid at checkout. Canada, UK, Australia, and Japan are all delivered duties paid (DDP). All other international countries are delivered duties unpaid (DDU). With that being said, we make every ef...