Frequently Asked Questions

• Do you use the same formula and process as the Red Yao tribe for your products?
• Have you ever heard of free radicals? Do you think this has anything to do with why these women never grey?
• How did Viori get started?
• How do you help and support the Red Yao Tribe?
• Product Disclaimers
• What are the benefits of Longsheng rice water?
• What makes the rice you use in your products unique?

See all articles in About the Red Yao and Viori's Start →

• Account Email Not Sending
• Can I get a reminder email notifying me BEFORE my next order ships?
• How do I setup and access my customer account?
• How do I update my address?
• How to Create and Manage Account

• Scent Descriptions
• Do the products work like using rice water?
• Do you have any stores?
• Do you offer any discounts or coupon codes? Any deals?
• Do you offer samples?
• How do I use the shampoo and conditioner bars?
• Is Viori B-Corp certified?

See all articles in Common Questions →

• Which Product is Best for Me?
• Recommendations Based on Hair/Scalp Type
• Do your products help with hair growth?
• Hair/scalp type - How do I know?
• Do the bars weigh down/ leave residue/ make heavy
• Grey Hair Q&A
• Hair Porosity

See all articles in Hair Questions and Recommendations →

• Ingredient Questions - Are your products ... ?
• Shampoo Bar Ingredients
• Conditioner Bar Ingredients
• Do you products contain...
• Are your scents synthetic?
• How much protein is in your bars? Is the amount of protein safe?
• Is Behentrimonium Methosulfate safe?

See all articles in Ingredient Information →

• Can I exchange or return my products for the new limited edition scent?

• Can I change my order after its been placed?
• Can I exchange my bars for a different one?
• Can I purchase gift cards?
• Can I return my order after I received it?
• How long does it take for my order to be processed?
• How much does shipping cost?
• I received the wrong items, how can I get this fixed?

See all articles in Orders & Shipping Questions →

• Shipping Policy FAQs
• What are your terms of service?
• What is your exchange policy?
• What is your privacy policy?
• What is your return policy?
• What is your subscription policy?
• What is your warranty policy?

See all articles in Policy Questions →

• Are there any unscented bar options?
• Are your shampoos and conditioners all natural?
• Bamboo Holder FAQs
• Can I use body wash on my hair?
• Do the bars provide any significant benefits to scalp health and will it decrease dandruff and related issues?
• How big are the products?
• How long will the bars last?

See all articles in Product Questions →

• What is an ambassador? How do I become an ambassador?
• How do I earn commission as an ambassador? When and how will commission be paid to ambassadors?
• How can I check my Ambassador account?

• How can I update my address on my subscription?
• How do I change my subscription delivery schedule?
• How do I manage, edit, swap or cancel my subscription on a mobile device?
• How do I manage my subscription? I want to cancel, pause, change, edit, add to my subscription.

• Can multiple members of my family participate in the rewards program? 
• Do my points expire? 
• How do I earn rewards points?
• How do I use my reward points? 
• I completed an activity and I don’t see my points in my account.
• What if I was already a rewards member?
• What is the difference between activity points and purchase points? 

See all articles in Viori Tribe Rewards →

• Can Ambassadors sell online?