Frequently Asked Questions

Account Questions

4 articles in this Topic

• Account Email Not Sending
• Can I get a reminder email notifying me BEFORE my next order ships?
• How do I update my billing address?
• How to Create and Manage Account

Common Questions

7 articles in this Topic

• Does this work with hard water?
• Do you have any stores?
• Do you have a phone number?
• What is the pricing? How much do your bars cost?
• What kind of rituals do you use when making your products?
• What makes the rice you use in your products unique?
• Where do I order? How do I order?

General Questions

9 articles in this Topic

• Do you offer any discounts or coupon codes? Any deals?
• How did Viori get started?
• How do I setup and access my customer account?
• How do you, Viori, help and support the Red Yao Tribe?
• What are your social media contacts & channels?
• What forms of payment do you accept
• What is your customer service email support contact?

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Hair & Ingredient Information

49 articles in this Topic

• Are the oils in your products saponified?
• Are these ingredients natural?
• Are these safe for extensions?
• Are your products non-gmo?
• Are your products organic?
• Are your scents synthetic?
• Can I use bars if I use Henna?

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Limited Edition Products

1 article in this Topic

• Can I exchange or return my products for the new limited edition scent?

Orders & Shipping Questions

21 articles in this Topic

• Can I cancel my recurring order?
• Can I change my order after its been placed?
• Can I exchange my bars for a different one?
• Can I purchase gift cards?
• Can I return my order after I received it?
• Do you ship to Russia/Iraq?
• How can I expedite my shipment?

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Policy Questions

8 articles in this Topic

• Do I have to pay shipping cost when doing a return or an exchange?
• What are your shipping policies?
• What are your terms of service?
• What is your exchange policy?
• What is your privacy policy?
• What is your return policy?
• What is your subscription policy?

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Product Questions

30 articles in this Topic

• Are these safe for pregnancy?
• Bars are causing my hair color to bleed onto pillow/clothing
• Can I use a different scent non Citrus Yao when I have oily hair (Hidden Waterfall)?
• Can I use body wash on my hair?
• Can I use this as a Body Bar?
• Can I use this on my dog / pet?
• Can these bars be combined with other products?

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Product Questions

57 articles in this Topic

• Are there any unscented bar options?
• Are your products cruelty-free?
• Are your products gluten-free?
• Are your shampoos and conditioners all natural?
• Can children use Viori products?
• Can I use one bamboo holder for both bars?
• Can I use the bars on my skin?

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Product recommendations

9 articles in this Topic

• Dry Scalp Recommendation
• High porosity Hair
• Low Porosity Hair
• Normal Scalp Recommendation
• Oily scalp, but dry ends.
• Oily Scalp Recommendation
• Scent descriptions when you do not know your hair type.

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Referral Program

11 articles in this Topic

• Can I sign up for both the referral and ambassador programs?
• Do I get points for my orders?
• How can I check my Ambassador account?
• How do I accrue points?
• How do I earn commission as an ambassador? When and how will commission be paid to ambassadors?
• How do I redeem points?
• How so I sign up for the referral program?

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Subscription Questions

4 articles in this Topic

• How can I update my address on my subscription?
• How do I change my subscription delivery schedule?
• How do I manage, edit, swap or cancel my subscription on a mobile device?
• How do I manage my subscription? I want to cancel, pause, change, edit, add to my subscription.