Frequently Asked Questions

General Questions

9 articles in this Topic

• Do you offer any discounts or coupon codes? Any deals?
• How did Viori get started?
• How do I setup and access my customer account?
• How do the Red Yao women benefit from Viori?
• How do you, Viori, help and support the Red Yao Tribe?
• What are your social media contacts & channels?
• What is your customer service email support contact?

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Hair & Ingredient Information

2 articles in this Topic

• Does this work on variations of Type 3 and Type 4 hair?
• Do your bars contain any tea tree oil, tea extract or tea leaf?

Orders & Shipping Questions

19 articles in this Topic

• Can I cancel my recurring order?
• Can I change my order after its been placed?
• Can I exchange my bars for a different one?
• Can I purchase gift cards?
• Can I return my order after I received it?
• How can I expedite my shipment?
• How long does it take for my order to be processed?

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Policy Questions

8 articles in this Topic

• Can I exchange my products for the new limited edition scent?
• What are your shipping policies?
• What are your terms of service?
• What is your exchange policy?
• What is your privacy policy?
• What is your return policy?
• What is your subscription policy?

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Product Questions

56 articles in this Topic

• Are there any unscented bar options?
• Are your products gluten-free?
• Are your shampoos and conditioners all natural?
• Can children use Viori products?
• Can I use one bamboo holder for both bars?
• Can I use the bars on my skin?
• Citrus Yao Conditioner Bar Ingredients

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Subscription Questions

4 articles in this Topic

• How can I update my address on my subscription?
• How do I change my subscription delivery schedule?
• How do I manage, edit, swap or cancel my subscription on a mobile device?
• How do I manage my subscription? I want to cancel, pause, change, edit, add to my subscription.