Policy Questions

  • What are your shipping policies?

    Who do we ship with? All purchases both domestic and international will be shipped through the United States Postal Service (USPS). We will do our best to ship orders within the next 1-2 business days. How long does it take to get my order? Orders shipping within the United States will arrive be...
  • What are your terms of service?

    VIORI terms AND CONDITIONS OF USE and license 1. This Is a Contract.  Read It This is a contract between you (“You”) and Viori Beauty, LLC (“Viori”).  Your use of the VIORI.COM website (“VIORI.COM” or the “Website”) and its web-based services (the “Services”) is governed by this contract.  If Y...
  • What is your exchange policy?

    If you’d like to exchange your bars for a different scent or product, we will allow you to exchange it within 30 days as long as the bar is at least 75% intact. You will be responsible for the return shipping to send us back the products along with all the packaging. Please contact support@viori....
  • What is your privacy policy?

    Privacy Policy LAST UPDATED ON February 21, 2020 This Privacy Policy is in all respects subject to and governed by the Viori.com. TERMS OF SERVICE are also available.  Do not use our site or services if you do not agree with this Privacy Policy or the TERMS OF SERVICE. At Viori, we are commit...
  • What is your return policy?

    We want to make sure you are happy and satisfied with your Viori products. If you are unsatisfied and would like to return your order, we will allow it as long as the bar is at least 75% intact and it's within 30 days. For return instructions, please contact support@viori.com so we can send you r...
  • What is your subscription policy?

    If you would like to cancel a recurring order, we need at least a 48-hour notice before the payment has processed to try and stop it. Please email your request to support@viori.com. If the order has not been **processed (meaning your card hasn't been charged yet)**or shipped yet, we may be able t...
  • What is your warranty policy?

    If your bars arrive damaged, melted, or defective, please contact support@viori.com.  We will make sure to get you taken care of in a timely manner.