Common Questions

  • Scent Descriptions

    Terrace Garden bars smell like a fresh, green, floral shop smell, not too overwhelming. Hidden Waterfall is a sweet, vanilla, musk scent. Native Essence is unscented, but if you put your nose right up close to it, it has a wheat/barley smell to it. It's an earthy smell and very subtle. Citrus ...
  • Do the products work like using rice water?

    We use a lower concentration of Longsheng rice water in our products because rice water at a high concentration can disrupt your hair and scalp's pH level if used too often or too much. Because our products contain other nutrient-rich ingredients along with the Longsheng rice water, it will creat...
  • Do you have any stores?

    We do not have any brick and mortar stores at this time, you can order from us online at https://viori.com/collections/all or find our products on Amazon.
  • Do you offer any discounts or coupon codes? Any deals?

    Absolutely! Use the coupon code TRYVIORI at checkout and you will receive 10% off your entire order!  (This is for One Time Purchases only - discount will not apply to subscription items.) **Remember*, because we use Shopify you can only use one discount code per checkout.
  • Do you offer samples?

    Unfortunately no, we do not offer any small samples bars or scent samples for free. We have a sample bundle that contains all the scent options for customers to try, but these are sold at full price.  We truly apologize for the inconvenience!
  • How do I use the shampoo and conditioner bars?

    We understand that using shampoo and conditioner bars for the first time can be a bit of a learning curve!  Once you learn how to use them though, you'll see how easy it is! Here are some videos we made to show you how to use our products: Shampoo Bar Tutorial: https://youtu.be/ZC7rBBjs2p0 Condi...
  • Is Viori B-Corp certified?

    Viori currently meets all the requirements to be B-Corp certified. We are currently in the process of being audited to receive our certification. We hope to be officially certified by the end of the year (2022).
  • Recommendations for traveling with your shampoo and conditioner bars.

    Storage ideas when traveling with your shampoo and conditioner bars: Use your bamboo holders with their lids and put a string, rubberband, or hair tie around them to keep the lids closed. https://viori.com/collections/all/products/bamboo-holder Use mesh soap bags. If they are not completely dry,...
  • What forms of payment do you accept

    The forms of payment we accept are credit card, Amazon Pay, PayPal, Google Pay, Shop Pay and Apple Pay. Apple Pay is for one-time purchases only.
  • What is the pricing? How much do your bars cost?

    The Shampoo and Conditioner bars are $16.25 per bar for a 1-time purchase and $13 per bar for a subscription purchase. Our body bars are $10 per bar for a 1-time purchase and $8 per bar for a subscription purchase. We also sell Bamboo Holders and Bamboo Combs separately that are $10 each.
  • What is your contact information?

    To get in touch with our customer support team, please contact us at: support@viori.com We do not have a phone number. We do all customer interactions via email, web chat, or Facebook messenger. Our returns address is: Viori Beauty LLC 1123 N 1430 W Orem, UT 84057 USA You can also contact us ...