What are your shipping policies?

Who do we ship with?

All purchases both domestic and international will be shipped through the United States Postal Service (USPS) We will do our best to ship orders within the next 1-2 business days.

How long does it take to get my order?

Orders shipping within the United States will arrive between 3-5 business days once the order is shipped and orders shipping outside the United States will arrive between 10-14 business days one the order is shipped. During the holidays, international customers may experience delays and longer shipping times.

Can I expedite my order?

Please contact support@viori.com and let us know your address. We will see if we can get it shipped the same day and expedite it and let you know the additional cost to do so. There is no guarantee we can make this happen but we will do our best to take care of our tribe!

Can I cancel my order?

If your order has not been processed yet or shipped, we can cancel and refund the order. Please contact support@viori.com as soon as possible.

Who is responsible for duties & VAT?

Although we will do our best to make sure these packages arrive without any additional duties, the customer is 100% responsible for any duties or VAT that is applied to your product upon receipt.

Please note, once you receive your tracking #, please keep your eyes out for the package. If the Post Office attempts delivery and fails to get you the order resulting in the package getting returned to us, you will be responsible for the postage to reship the order.