What are your shipping policies?

Who do we ship with?
All purchases both domestic and international will be shipped through the United States Postal Service (USPS). We will do our best to ship orders within the next 1-2 business days.

How long does it take to get my order?
Orders shipping within the United States will arrive between 3-5 business days once the order is shipped and orders shipping outside the United States will arrive between 10-14 business days once the order is shipped. During the holidays, international customers may experience delays and longer shipping times.

Can I expedite my order?
Please contact support@viori.com and let us know your address. We will see if we can get it shipped the same day and expedite it and let you know the additional cost to do so. There is no guarantee we can make this happen but we will do our best to take care of our tribe!

Can I cancel my order?
 If you would like to cancel a recurring order, we need at least a 48 hour notice to try and stop it.
Please email your request to support@viori.com. If the order has not been **processed (meaning your card hasn't been charged yet)**or shipped yet, we may be able to cancel or edit your order, but we can't guarantee it. If your card has already been charged and then you try to cancel, it most likely can not be stopped and canceled in time.

If it has already shipped (meaning it has a tracking number), we cannot stop or edit it, but we are happy to help you start the process to return for a refund or exchange if you would like. Please email your request to support@viori.com to request an RMA# and the return address.
**Please note as part of our return policy that customers are responsible for the return shipping expenses.**

Who is responsible for duties & VAT?
Although we will do our best to make sure these packages arrive without any additional duties, the customer is 100% responsible for any duties or VAT that is applied to your product upon receipt.

Please note, once you receive your tracking #, please keep your eyes out for the package. If the Post Office attempts delivery and fails to get you the order resulting in the package getting returned to us, you will be responsible for the postage to reship the order.

Sep 27, 2020